FAQ
Do you guarantee your services?
Yes. We guarantee all our weed control, fertilization, and pest control services. We will come back to re-spray any actively growing weeds or to apply additional fertilizer as long as it is requested between 14-30 days from the previous application and you have a 4-step program or more.
We also guarantee our pest control programs. If you encounter any pest problem between our regularly scheduled treatments, we will come back to re-treat for those problems at no additional cost to you. At PRO-X Lawn Care, we do everything we can to ensure that you are highly satisfied with our services.
Do you require a contract?
No. There is no contract to sign. However, lawn care is a recurring service which means we will continue to perform the regularly scheduled treatments year to year and treatment to treatment until you cancel or stop your service. Our results speak for themselves. We purposely put ourselves in a position where we have to re-earn your business with every application we make.
Are the applications safe for my family and pets?
All of the products that we use are mixed and applied according to the requirements of the Environmental Protection Agency (EPA). In their diluted form they are considered by the EPA to be “practically non-toxic.” There is not a credible study linking lawn care products to any adverse health effects. In most cases, the products we use can be purchased by consumers at your local garden store. We use organic based fertilizer as well as we offer milorganite fertilizer (which is 100% organic).
How many times a year do you treat the lawn?
Our most popular and effective program consists of 5-6 treatments per year, but we customize a program to meet your needs.
What if it rains after an application?
Rain following a pre-emergent, fertilizer or lime treatment is good because it washes the product into the soil. However, if weeds are present at the time of the application, and it rains within 4 hours of the application, rain will affect the results. If this is the case, give the application time to work (See below for “How Long before the weeds die?”) and if at this time the weeds do not begin to shrivel up and die, please call us and we’ll gladly re-treat the weeds at no additional cost to you.
How long before the weeds die?
Weed control is dependent on the temperature. A general rule of thumb is the colder the evening temperature the longer it takes for weeds to die.
- Cold evening temperatures – 14 to 21 days for results.
- Warm evening temperatures – 7-10 days for results.
What is your re-spray/service call policy?
If the weeds do not die after the number of days required for results, we will provide a free re-spray as long as the request is within 30 days of your last regularly scheduled treatment. Any re-spray requests made after 31 days of your latest application, the next treatment will be applied instead of a service call at your regular treatment cost. You can request a service call on our website, by telephone, or by checking the appropriate box on your return envelope or invoice stub.
Do I have to be home during the application?
No. Most of our lawns are serviced during normal working hours. Unless otherwise instructed, your technician will complete his work and leave an invoice at your door.
Why can’t all weeds die with one spraying and still not hurt the grass?
The answer to this question is quite simply that this chemical has yet to be created, and probably never will be. There are two major weed groups that grow in your lawn throughout the year: broadleaf weeds (onions, clover, henbit, dandelions) that grow in cool temperatures, and grassy weeds (crabgrass and dallisgrass) that grow during warm temperatures. Each weed group has specific chemicals that are used for post-emergent control. These chemicals can only work on these weeds within a certain temperature range. For example, broadleaf weeds can be controlled as long as temperatures stay above 32°F. The cooler the temps the slower it takes for the results – usually 2-3 weeks. On the other hand, grassy weeds require 80°F days and 70°F nights for control. If it does not reach this range, you will not see good results.
How long should I wait after an application before I water or cut the grass?
It is usually best to wait 24 hours before watering the grass following an application. Also make sure that within 7 days of the application the product has been watered into the soil either by rain or sprinkler to ensure the best results. You can cut the grass any time after the product has been watered into the soil.
When is it safe to get back on the lawn?
When the lawn is dry, it may be used as normal. Normal time on a warm day is about an hour.
Why did my lawn turn yellow after the application?
Sometimes after an application in the summer months, the yard will get a little “tip-burn”. The salts in the fertilizer may slightly burn the grass or it could be a little burn from the herbicide. Either way this condition is temporary. Please follow the listed watering instructions to aid in the recovery for a lush-green lawn. In the fall and winter, Bermuda or Zoysia areas may turn yellow to yellow brown after an application. This is normal for this time of year. The yard is going dormant and may not turn green again after this application until spring.
Is PRO-X Systems, Inc. licensed?
Yes. All commercial lawn care and pest control applicators are required by the state Department of Agriculture to be licensed, bonded, and insured to apply pesticides of any sort. All lawn care and pest control application technicians are required to be tested, certified, and recertified every five years. We are proud to say that all of our technicians are certified.
How do I pay for the service?
We will leave an invoice each time we service your lawn. You may send in a check with the envelope provided, call our office to pay by credit card, or log into your account and click on "Pay Your Bill".
What are your payment terms?
An invoice will be left at the time of service. Please make payment by check, money order, or credit card. Payment on account is due upon receipt of invoice. If you are not satisfied and are holding payment, please contact the office so we can take care of whatever problem you have concerning the lawn. A 30-day grace period is allowed. After 30 days, a 1.5% late charge or $2.00 (whichever is greater) will be added to your account and statements will be mailed at 2-week intervals until balance is paid. If balance exceeds 90 days and arrangements have not been made with us, the account will be submitted for collection. A collection fee, not to exceed 40%, may be added to the account at this time.